Privacy Policy

Castlegate Books Privacy Notice

Our contact details

Name: Castlegate Books

Address: Unit 3, 13 Market Place,


North Yorkshire HG5 8AL


Phone Number: +44 (0)1423 862222

E-mail: info@castlegatebooks.com

For queries on gdpr / data protection / privacy matters contact Gary Cooper using the contact details above.

What type of information we have

The personal information that we collect and hold depends on how you use our website or whether you visit us in store, as follows:

place an order in store: name and contact phone no / email

browse our website: ip address

signup to our newsletter: name, email

place an order on our website: name, address, email, phone no, ip address, referring website, payment method (not card details). Your card details are securely stored and held by Barclaycard.


While you are browsing our website we use cookies to enable you to add and store items in your shopping basket.

Our affiliates system uses a cookie. It keeps track of the origin of a website visit and applies the appropriate commission in case of a sale, to the affiliate. It is not required to use the site.

How we get the information and why we have it

All of the personal information that we process is provided to us directly by you for one of the following reasons:

  • Contacting you about the arrival of an order in store

  • Sending out our newsletter to you

  • Processing an order on our website

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting. See contact details above.

What we do with the information we have

We do not share this information with anyone else unless required to do so by law.

How we store your information

Your information is securely stored on UK cloud servers and at our Knaresborough store, address above. We keep personal information as detailed above for six months.We will then dispose of your information by deleting all relevant data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access- You have the right to ask us for copies of your personal information.

Your right to rectification- You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure- You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing- You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing- You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability- You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the above address if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Water Lane

Wycliffe House




Helpline number: 0303 123 1113

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