Privacy Policy
Castlegate Books Privacy Notice
Our contact details
Name: Castlegate Books
Address: Unit 3, 13 Market Place,
Knaresborough,
North Yorkshire HG5 8AL
UK
Phone: +44 (0)1423 862222
E-mail: info@castlegatebooks.com
For queries on gdpr / data protection / privacy matters contact Gary Cooper
using the contact details above.
What type of information we have
The personal information that we collect and hold depends on how you use
our website or whether you visit us in store, as follows:
place an order in store: name and contact phone no / email
browse our website: ip address
signup to our newsletter: name, email
place an order on our website: name, address, email, phone no, ip address,
referring website, payment method (not card details). Your card details are
securely stored and held by Barclaycard.
We do not use trackers. While you are browsing our website we use
cookies to enable you to add and store items in your shopping basket.
How we get the information and why we have it
All of the personal information that we process is provided to us directly by
you for one of the following reasons:
-
Contacting you about the arrival of an order in store
-
Sending out our newsletter to you
-
Processing an order on our website
Under the General Data Protection Regulation (GDPR), the lawful bases
we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do
this by contacting. See contact details above.
What we do with the information we have
We do not share this information with anyone else unless required to do so by law.
How we store your information
Your information is securely stored on UK cloud servers and at our
Knaresborough store, address above. We keep personal information as
detailed above for six months. We will then dispose of your information
by deleting all relevant data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access- You have the right to ask us for copies of your
personal information.
Your right to rectification- You have the right to ask us to rectify
information you think is inaccurate. You also have the right to ask
us to complete information you think is incomplete.
Your right to erasure- You have the right to ask us to erase your
personal information in certain circumstances.
Your right to restriction of processing- You have the right to ask us
to restrict the processing of your information in certain circumstances.
Your right to object to processing- You have the the right to object to
the processing of your personal data in certain circumstances.
Your right to data portability- You have the right to ask that we transfer
the information you gave us to another organisation, or to you, in certain
circumstances.
You are not required to pay any charge for exercising your rights. If you make
a request, we have one month to respond to you.
Please contact us at the above address if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have
used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
W
ater
Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113