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Customer services

Products In Customer services (Total Products 19, Showing: 1 -> 19)
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Measuring customer experience
Our Price: £32.00
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global...
Selling transformed
Our Price: £29.09
For years, sales people have struggled with cliched views of how they sell, while at the same time customers have become more sophisticated and discer...

The Apple experience
Our Price: £20.36
Apple's 5 Core Principles - Now in the Palm of Your Hand!Steve Jobs and Apple re-imagined retail in their iconic Apple Stores. The Apple Experience r...
The Offer You Can't Refuse
Our Price: £29.10
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social ...

The new gold standard
Our Price: £21.33
Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The R...
Language in business, language at work
Our Price: £30.06
Packed with contemporary examples from the business world, this is an exciting and engaging text which explains how language works in business, how to...

The ten principles behind great customer experiences
Our Price: £20.00
Overall WINNER - CMI Management Book of the Year 2014WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014  Create a great cust...
Extra mile
Our Price: £6.99
The Comprehensive Guide to Customer Service For The 21st Century. Even the most successful companies need their customers happy and to keep coming bac...

Practical Zendesk administration
Our Price: £23.27
Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice ...
Lean customer development
Our Price: £31.03
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through cu...

Reinventing retail
Our Price: £16.48
The retail landscape is changing. Will your business adapt or die?    Reinventing Retail sets out the new rules of the industry and will help you d...
Customer Relationship Management
Our Price: £19.40
This book provides an extensive, detailed and critical knowledge and understanding of and the cognitive skills required to establish, develop and buil...

Friction/reward
Our Price: £16.48
This business book is great for leaders, middle managers and entrepreneurs interested in the following categories;   Small Business Entrepreneurs...
Dealing with difficult people
Our Price: £9.69
Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example di...

Customer-driven transformation
Our Price: £19.39
Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that ...
All about them
Our Price: £16.48
The best companies and most successful salespeople live by a three-word mantra- all about them -because when they relentlessly focus their brand on th...

Breaking through
Our Price: £38.79
Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execu...
The challenger customer
Our Price: £14.54
The long-awaited sequel to the bestselling sales classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads...

Experiential marketing
Our Price: £19.39
The immersive brand experience is revolutionizing brand engagement. Experiential Marketing, second edition, cuts through the jargon with clear practic...

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